Who is AASRA?

AASRA, the Australian Automotive Service and Repair Authority, bridges the gap between car companies and independent repairers. They ensure repairers have access to vital information like service manuals and diagnostics, ultimately benefiting both car owners and the industry. Though new, AASRA plays a key role in promoting competition and fairness in Australian automotive repair.

What is the Motor Vehicle Service and Repair Information Sharing Scheme Act 2021?

Launched in 2022, the Motor Vehicle Service and Repair Information Sharing Scheme mandates carmakers share repair info with independent mechanics and training institutions. This levels the playing field, potentially lowers costs for consumers, and boosts training based on official information. Check out the ACCC and AASRA websites for more details.

What types of information and manuals are available in the Suzuki Manuals Service & Repair Information website?

The Suzuki Manuals Service & Repair Information website provides a range of resources for both the general public and registered businesses:

Public Access

SUZUKI OWNER'S MANUALS: This section allows you to download a digital copy of the owner's manual for your Suzuki vehicle, free of charge.

Registered Businesses:

For businesses requiring access to detailed information for servicing and repairing Suzuki vehicles, a subscription-based online service is available:

SERVICE & REPAIR MANUALS: This section provides comprehensive information for servicing, troubleshooting, and repairing Suzuki vehicles.

SERVICE BULLETINS: This section offers access to technical bulletins and updates critical for maintaining and repairing Suzuki vehicles.

Please note that access to service and repair information, including service bulletins, requires registration and a paid subscription.

How do I access the information and manuals?

You can search Suzuki's manual database for Service, Repair and Owner manuals by model name, model code, or any combination of these terms. The search results will show a list of available manuals with icons indicating the format, such as online viewing or downloadable PDF. Some manuals, (such as owner manuals), are free to access online. Others, like service manuals, require registration and a paid subscription.

Why do I need to subscribe and how much does an online subscription cost?

Keeping technical information accurate and up-to-date involves substantial effort. Our subscription fees are set at a level that aligns with AASRA guidelines. Please visit our subscription page for more details on pricing and plans: https://www.suzukimanuals.com.au/subscribe/

I am having trouble subscribing, what should I do?

If you're experiencing issues with the subscription process while attempting to subscribe, please consider the following;

• In the 'Name of Company/Business Entity' field of the Subscribe form, please ensure that you only use alpha numeric characters. Special characters and punctuation marks are not accepted in this field. For example, if your business name contains the use of punctuation marks such as an apostrophe in "O'Brien" or "Chancellor's", please omit these characters when entering your business/entity name.
• When entering your phone number including area code, please do not include parenthesis. e.g. 0298000000, not (02)98000000.
• Please ensure that all mandatory fields denoted with an asterisk * contain information.
• Once you've entered all information including your credit card details, you will then be required to select the "Pay Now" button on the order summary page to complete your payment and finalise your subscription request.
• If your payment was successful and you have not received a subscription confirmation email containing the create password link for your account, please contact support. 

How can I use information on the Suzuki Manuals Service & Repair Information website?

The information contained on the Suzuki Online Service & Repair Information website is intended for experienced and technically competent individuals who regularly service and maintain Suzuki vehicles.

Before attempting any repairs or procedures:

- Thoroughly review the information provided.
- Pay close attention to all warnings, cautions, and safety procedures.
- Ensure you have the necessary skills and tools for the specific task.
- Work in a safe and controlled environment.

If you are unsure about any aspect of the repair or procedure, seek guidance from a qualified Suzuki technician.

Disclaimer: By using this website, you acknowledge and understand that Suzuki is not liable for any injury, damage, or loss resulting from improper use of the information or attempting repairs beyond your technical expertise.

Can I download and resell the information from the Online Service Manual library?

The information within Suzuki manuals is protected by copyright, both online and in printed form. While you're welcome to use this information for personal reference or study, or for authorised repair and maintenance of Suzuki vehicles within your business in Australia, it's important to remember that sharing, copying, modifying, or commercially using any part of the manuals is strictly prohibited. This includes reproducing, transmitting, licensing, or publishing any content without prior written consent from Suzuki Australia.

Copyright infringement can have legal consequences, so if you're unsure about how you can use the manuals, please contact Suzuki Australia for clarification. You can also find more information about usage guidelines in the Terms of Use section of our website.

Do I have permission to share my account?

No. Subscription Terms are Individual and Non-Transferable. Your subscription is for your individual use only and does not function as a site license. Multiple users accessing your account is not permitted, and doing so will result in immediate account termination. Any remaining subscription time will be forfeited in such cases. Please remember - subscriptions are personal, and sharing access can lead to account closure.

Will I be able to print the information?

Yes, you can print information from our website for personal use under certain conditions. To understand what's allowed, please check out the "Terms of Use" section of our Suzuki Manuals Website. This section explains what you can and can't do with the information we provide.

I understand that there may be slight variations in the features and specifications of vehicles sold in different regions. Will the manuals available here still be helpful for my imported car?

Only service and repair information relating to vehicles manufactured by Suzuki for the Australian market are available via the Suzuki Manuals website.

The information I’m looking for is not available, what can I do now?

Please visit our 'contact us' page or contact your preferred Suzuki Dealer for further guidance on the information you require.

I have forgotten my username or password.

Please visit the 'Contact Us' page on the Suzuki Manuals and Service Repair Information Portal for technical support relating to the website.

Website System Requirements

For the best possible experience on our website, we recommend using an up-to-date web browser. Modern browsers are constantly updated with the latest security features and rendering capabilities to ensure a smooth and secure experience. If you are unsure about your browser version or encounter any difficulties, please visit your browser's official website for instructions on updating to the latest version.

Is it safe to provide my credit card number and personal information?

Suzuki prioritises information security through secure servers, employee confidentiality, and regular security reviews. It is important to be aware however that complete online safety is never guaranteed. We collect minimal data for specific purposes, clearly outline information handling practices, and empower you to access, update, or even delete your data. The security of your information is of our upmost priority. For more information you can view our Privacy Policy here.

What steps do you take to protect my information?

Suzuki prioritises your privacy and protects your information with secure servers, trained personnel, and data access controls. We only collect and use your information for specific purposes and respect your right to access, update, or delete it. While external links and cookies are used, we're committed to responsible data practices.

For more details or concerns, please contact our Privacy Officer via email on privacy_officer@suzuki.com.au

I have paid my subscription but still cannot access the Suzuki Manuals Service & Repair Information website?

Please visit the 'Contact Us' page on the Suzuki Manuals and Service Repair Information Portal for technical support relating to the website.

I would like to purchase diagnostic hardware or software.

For access to Suzuki's official diagnostic tools and software you can contact your preferred Suzuki authorised dealership.

I have a problem with my vehicle, who can answer my technical questions?

The Online Suzuki Manuals are a self-service resource and do not offer direct technical support. While we strive to provide comprehensive information, there may be times when you require further assistance. In such cases, we recommend contacting your authorised Suzuki dealer for expert advice and troubleshooting. They have access to additional resources and expertise to help you get back on the road quickly.

I have a problem with my vehicle the local dealer cannot fix.

Please contact your preferred Suzuki Dealer with any questions relating to technical information.

I have a question about Suzuki.

Please contact your preferred Suzuki Dealer with any questions relating to Suzuki products, services, or technical information.

I wish to contact you about the Suzuki Manuals Service & Repair Information website.

Please visit the 'Contact Us' page on the Suzuki Manuals and Service Repair Information Portal for questions relating to the website.

Information About Your Privacy

Suzuki Australia and its authorised dealers collect personal information, such as contact details, purchase history, and driver's licenses for test drives, to fulfill customer requests, provide marketing materials, and facilitate services like vehicle registration and warranty claims. They emphasize responsible data practices but remind users that complete online security is impossible.

For more information please refer to our Privacy Policy here: https://www.suzukimanuals.com.au/privacy-policy/